Legal

TERMS OF
SERVICE

Last updated: 24 April 2026  ·  Websites House, trading as Ordnance Logistics Group Ltd

Who These Terms Apply To

These terms govern the relationship between Ordnance Logistics Group Ltd t/a Websites House ("we", "us") and any individual or organisation ("client", "you") who engages us to design and build a website.

By accepting a quote or paying a deposit, you confirm that you have read and agree to these terms.

Scope of Work

The specific deliverables for your project are defined in the written quote or project brief agreed before work begins. Unless explicitly included in the quote, the following are out of scope:

  • Copywriting or content creation (unless agreed separately)
  • Photography, videography, or third-party stock media licensing
  • Ongoing hosting, domain registration, or third-party service fees
  • Search engine optimisation campaigns or paid advertising
  • Post-handover changes beyond a reasonable snagging period (see below)

Quotes & Pricing

All quotes are fixed-price and valid for 30 days from the date of issue. Prices are stated in pounds sterling (GBP) exclusive of VAT (we are not currently VAT registered; if this changes we will notify you).

If you request changes that materially expand the scope of work after a quote is accepted, we will issue a revised quote before proceeding.

Payment

Unless otherwise agreed in writing, payment is structured as follows:

  • 50% deposit — due before work begins
  • 50% balance — due on handover, before the live site is transferred to your control

Invoices are due within 14 days of issue. Late payments accrue statutory interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.

We reserve the right to suspend work if an invoice remains unpaid after 21 days.

Intellectual Property

All intellectual property rights in the completed website — including design, code, and visual assets created by us — transfer to you upon receipt of final payment in full.

Until final payment is received, we retain full ownership of all work produced. We reserve the right to display the completed project in our portfolio and marketing materials unless you request otherwise in writing.

You warrant that any content, images, or materials you supply to us are owned by you or that you have the right to use them. You indemnify us against any third-party claims arising from materials you provide.

Your Responsibilities

A successful project depends on your participation. You agree to:

  • Provide all required content, copy, and assets within agreed timescales
  • Nominate a single point of contact with authority to approve design decisions
  • Respond to review requests within five working days
  • Provide accurate business information for use on the site

Delays caused by late content or slow approvals may affect the delivery timeline. We are not liable for delays attributable to you.

Revisions & Snagging

Each project includes a structured review stage before final delivery. Minor corrections identified within 14 days of handover are addressed at no additional charge. Requests for design changes, new features, or scope additions after handover are treated as new work and quoted separately.

Limitation of Liability

To the fullest extent permitted by law:

  • Our total liability for any claim arising from a project is limited to the fees paid by you for that project.
  • We are not liable for indirect, consequential, or special losses, including loss of profit, loss of data, or loss of business.
  • We are not liable for failures or downtime caused by third-party services (hosting providers, DNS registrars, payment processors, form services).

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

Confidentiality

We treat all information you share with us as confidential and will not disclose it to third parties except as required to deliver the project (e.g. passing a brief to a specialist subcontractor). We are happy to sign a mutual NDA if your project requires it.

Termination

Either party may terminate the engagement with written notice. If you terminate after work has begun:

  • The deposit is non-refundable.
  • If work completed exceeds the deposit value, an invoice will be raised for work to date at our day rate.
  • All work produced up to that point remains our property until any outstanding balance is settled.

If we terminate due to your breach of these terms (including non-payment), the same conditions apply.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these terms from time to time. The version in force at the time you accept a quote is the version that governs your project. We will notify you of material changes before they take effect.

Contact

For any queries about these terms, please contact:

Ordnance Logistics Group Ltd t/a Websites House
128 City Road, London, EC1V 2NX
hello@websiteshouse.co.uk